PRIVACY POLICY Last updated: August 2026

INTRODUCTION

We respect your privacy and are committed to protecting the personal information we collect and hold.This Privacy Policy explains how we collect, use, store and disclose personal information when you visit abodeconstruction.com.au, submit an enquiry, complete a Facebook, Instagram or LinkedIn lead form, communicate with us or otherwise interact with our business.Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

PERSONAL INFORMATION WE COLLECT

The personal information we may collect includes:Your nameYour email addressYour phone numberYour residential, property or project locationInformation about your proposed building, renovation or development projectYour estimated budgetYour anticipated project timeframeThe services you are interested inInformation submitted through our website, Facebook, Instagram or LinkedIn lead formsRecords of your communications with usInformation about how you interact with our website, advertising and digital contentTechnical information, including your IP address, device type, browser type, referring website and website activityWe generally do not request sensitive personal information. Please avoid providing sensitive information unless it is reasonably necessary for your enquiry.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:Submit an enquiry through our websiteComplete a Facebook, Instagram or LinkedIn lead formClick on or respond to one of our advertisementsContact us by telephone, email or social mediaRequest a consultation, quotation or further informationEngage us to provide construction servicesSubscribe to communications or updatesProvide information during a meeting or consultationWe may also collect information through cookies, tracking pixels and similar technologies, including tools provided by Meta, LinkedIn, Google and other advertising or analytics providers.In some circumstances, we may receive personal information from referral partners, social media platforms, advertising platforms, analytics providers or other service providers.

WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold and use your personal information to:Respond to your enquiryContact you about your building, renovation or development requirementsAssess whether our services may be suitable for your projectArrange consultations, meetings or site visitsPrepare estimates, quotations or proposalsProvide and manage our servicesCommunicate with you about an existing or potential projectFollow up after you submit a website or social media lead formProvide information about our services, projects and relevant offersImprove our website, advertising and customer experienceMeasure the performance of our marketing campaignsCreate advertising audiences and deliver more relevant advertisingManage our business operations and relationshipsComply with legal, regulatory, insurance and contractual obligationsProtect our rights, property, systems and customersWhen you submit an enquiry or lead form, you authorise Abode Construction to contact you using the details you provide. This may include contact by telephone, email, SMS or social media.

MARKETING COMMUNICATIONS

We may use your contact details to follow up your enquiry and provide information about Abode Construction’s services where you have consented, where you would reasonably expect us to do so or where otherwise permitted by law.You may ask us to stop sending marketing communications at any time by using the unsubscribe option in an email, replying “STOP” to an SMS where that option is available, telling our team that you no longer wish to receive marketing communications or contacting us using the details in this Privacy Policy.We will process opt-out requests within a reasonable period.Opting out of marketing communications will not prevent us from contacting you where reasonably necessary to respond to an active enquiry, manage an existing project or comply with a legal obligation.

FACEBOOK, INSTAGRAM AND LINKEDIN LEAD CAMPAIGNS

We may advertise through Meta platforms, including Facebook and Instagram, and through LinkedIn.When you submit information through a lead form hosted by one of these platforms, the platform may collect and process your information under its own privacy policy.The information you submit may be provided to Abode Construction and used to respond to and follow up your enquiry.Campaign information may also be recorded in our customer relationship management, email, advertising or business systems.The relevant platform may collect information about your interaction with the advertisement.Your use of Facebook, Instagram and LinkedIn is also subject to the relevant platform’s terms and privacy policies.We do not control how these platforms independently collect, use or disclose information.

COOKIES, PIXELS AND WEBSITE ANALYTICS

Our website may use cookies, tracking pixels and similar technologies to:Operate and improve the websiteUnderstand how visitors use the websiteRemember user preferencesMeasure website traffic and advertising performanceDetermine whether an advertisement resulted in an enquiryBuild advertising audiencesDisplay relevant advertising on third-party platformsThese technologies may collect information such as your IP address, browser information, device information, pages viewed, links clicked and actions taken on the website.We may use services including Meta Pixel, LinkedIn Insight Tag, Google Analytics, Google Ads or similar tools.You can manage or disable cookies through your browser settings. Disabling cookies may affect the operation of some website features.You may also be able to manage advertising preferences through the relevant advertising platform.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:Our employees, contractors and authorised representativesWebsite, hosting and technology providersCustomer relationship management providersAdvertising, analytics and marketing providersMeta, LinkedIn, Google and other digital platformsEmail, telecommunications and cloud storage providersProfessional advisers, including accountants, insurers and legal advisersSubcontractors, consultants and project partners where relevant to your enquiry or projectGovernment authorities, regulators or law enforcement agencies where required or authorised by lawA purchaser or adviser in connection with a proposed sale, restructure or transfer of our businessWe do not sell personal information to unrelated third parties.We require service providers to handle personal information appropriately and only for the purposes for which it has been disclosed.

OVERSEAS DISCLOSURE AND STORAGE

Some platforms and service providers we use may store or process personal information outside Australia.These providers may operate data centres or engage service providers in countries including the United States and other locations determined by the relevant provider.Where required, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements.Overseas recipients may also be subject to the laws of their own country.STORAGE AND SECURITYWe may store personal information electronically, in cloud-based platforms or in physical records.We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.These steps may include access controls, password protection, secure cloud-based platforms, limiting access to authorised personnel, confidentiality requirements and appropriate system and data security practices.No electronic transmission or storage system is completely secure. We cannot guarantee the absolute security of information transmitted through the internet.

RETENTION AND DELETION

We retain personal information for as long as reasonably necessary to:Respond to and manage enquiriesProvide servicesMaintain business and project recordsMeet taxation, insurance, legal and regulatory obligationsResolve disputesMaintain appropriate records of customer relationshipsWhen personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal record-keeping requirements.

ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.To make a request, contact us using the details below.We may need to verify your identity before processing the request.We will respond within a reasonable period.In some circumstances permitted by law, we may refuse access or correction. Where appropriate, we will explain the reason for the refusal.

PRIVACY COMPLAINTS

You may contact us if you have a concern or complaint about how we have handled your personal information.Please provide sufficient details about your concern so we can investigate it.We will acknowledge and respond to your complaint within a reasonable period.If you are dissatisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner.

THIRD-PARTY WEBSITES

Our website and communications may contain links to third-party websites, platforms or services.We are not responsible for the privacy practices, security or content of third parties.You should review the privacy policy of any third-party website or platform before providing personal information.

CHILDREN’S PRIVACY

Our services and advertising are generally intended for adults seeking construction, renovation or property development services.We do not knowingly seek to collect personal information from children.A parent or guardian who believes a child has provided personal information to us may contact us to request its deletion.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.The current version will be published on our website with the date it was last updated.